FAQs
Yes. You can always cancel your booking for free up to 24 hours prior to your scheduled pick-up time. Check your booking confirmation for more information.
All of our private transport services are pre-paid, which means you pay online at the time of booking. Payment is secure, and we accept most major credit cards, debit cards.
The price shown is the total service fee per vehicle, including base fare, taxes, tolls, gratuities, and meet & greet service fees.
Our Meet & Greet service means that if you provide your flight number when you're booking your airport taxi, we'll be able to track your flight and adjust your pick-up time automatically according to your actual arrival time. Once your flight has landed, your driver will wait for 45 minutes. This should give you plenty of time to pass through security, claim your baggage and head through to arrivals to meet your driver.
Typically, it is recommended to schedule your pick up 30-40 minutes after your domestic flight landing time if you have check-in luggage, while 20 minutes after would be enough if you only have a carry-on. If you're coming from an international flight, it is recommended to schedule your pick up an hour after landing to give enough time for getting through customs.
Free Waiting Time is the amount of time that the driver will wait for you after your selected pick up time - in case you're delayed during immigration, baggage claim, or customs - for no additional fees. Your driver will monitor flight statuses and make sure to be there to pick you up when you land. In case of delays, it is recommended to contact our customer support in advance and request to extend the waiting period until you can meet the driver. Additional charges may apply.
Most of the vehicles will allow you to bring a foldable wheelchair. Please make sure you take into account the amount of luggage you'll be bringing since foldable wheelchairs will take up space in the trunk of the vehicle. We try our best to attend to all your needs, but unfortunately, not all of the vehicles are wheelchair accessible. Photos of vehicles with wheelchair ramps will be provided whenever a wheelchair-accessible vehicle is available. Please indicate that you'll be bringing a foldable wheelchair on the 'Special Instructions' field right before you confirm your booking.
